Privacy Policy

1. Introduction

Welcome to 77rr. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how 77rr collects, uses, discloses, and safeguards your information when you visit our website and use our platform services, including live casino, cricket betting, slots, and all other features available at 77rr.ws.

By accessing or using the 77rr platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. We encourage all users to read this document carefully before registering an account or placing any wager on the platform.

2. Information We Collect

77rr collects several categories of information to deliver and improve our services, verify your identity, process transactions, and comply with applicable legal obligations. The categories are as follows:

Personal Identification Data

• Full name, date of birth, and nationality as provided during account registration.
• Government-issued identification documents (e.g., National ID card, passport) submitted for KYC verification.
• Contact details including email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Username and encrypted password created for the 77rr account.

Financial and Transaction Data

• Payment method details including bKash, Nagad, Rocket, and Upay mobile wallet identifiers used for deposits and withdrawals.
• Transaction history, including deposit amounts in Bangladeshi Taka (৳), withdrawal records, bonus usage, and wagering activity.
• Bank account references if applicable for Dutch-Bangla Bank, City Bank, BRAC Bank, or other partner banking providers.

Technical and Usage Data

• IP address, browser type and version, operating system, device identifiers, and network data collected automatically when you access 77rr.ws.
• Pages visited, click paths, session duration, game activity logs, and other behavioural interaction data generated through your use of the platform.

3. How We Use Your Information

The information collected by 77rr is used strictly for legitimate business and operational purposes. We do not sell your personal data to third parties. Specifically, we use your information to:

• Create and manage your 77rr player account, and verify your identity in accordance with KYC requirements.
• Process your deposits and withdrawals securely through supported payment channels including bKash, Nagad, Rocket, and Upay.
• Deliver customer support services, resolve disputes, and respond to queries submitted by players across Bangladesh.
• Monitor platform activity for fraud prevention, responsible gaming compliance, and detection of suspicious wagering patterns.
• Send service-related communications such as account notifications, transaction confirmations, and security alerts.
• Improve and personalise your experience on 77rr by analysing usage data, game preferences, and navigation patterns.

4. Legal Basis for Processing

77rr processes your personal data on the following legal grounds, applied on a case-by-case basis depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered 77rr member, such as account management and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws and regulatory requirements, including anti-money-laundering (AML) and Know Your Customer (KYC) obligations.
• Legitimate interests: Processing carried out for 77rr's legitimate business interests, such as fraud prevention, security monitoring, and platform performance improvement, where these interests are not overridden by your rights.
• Consent: Where we rely on your explicit consent, such as for optional marketing communications or promotional offers. You may withdraw consent at any time by contacting support.

5. Sharing of Your Information

77rr does not sell, rent, or trade your personal data to external parties for their own marketing purposes. However, we may share your information in the following limited and controlled circumstances:

• Service providers: Trusted third-party vendors who assist 77rr in operating the platform, such as payment processors (bKash, Nagad, Rocket), technology partners, identity verification services, and customer support tools. All such vendors are contractually bound to handle your data securely and only for the purposes defined by 77rr.
• Legal and regulatory authorities: When required to do so by applicable law, court order, or regulatory directive, 77rr may disclose your personal data to government agencies, law enforcement bodies, or financial regulators in Bangladesh or relevant jurisdictions.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial portion of 77rr's assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.
• With your explicit consent: For any other sharing not described above, we will request your clear, informed consent before proceeding.

We require all third parties to implement appropriate technical and organisational security measures and to process your personal data only for authorised purposes consistent with this Privacy Policy.

6. Cookies and Tracking Technologies

77rr uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device when you visit our website. We use the following types:

• Essential cookies: Necessary for the website to function correctly. These include session management cookies that keep you logged in and security cookies that protect against fraudulent activity.
• Performance cookies: Used to collect anonymous statistical data about how visitors use 77rr, helping us identify areas for improvement and optimise platform performance.
• Functional cookies: Allow us to remember your preferences, such as your preferred language, login session duration, and game settings, to provide a more personalised experience.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. However, disabling essential cookies may impair your ability to use certain features of the 77rr platform. Your continued use of the site after being informed of our cookie practices constitutes acceptance.

7. Data Retention

77rr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting obligations. The specific retention period depends on the type of data and the applicable legal requirements.

Account data for active players is retained for the duration of the account and for a minimum period following account closure as required by applicable regulations. Financial transaction records are retained for a minimum of five years to satisfy anti-money-laundering and financial record-keeping requirements. When your data is no longer required, it is securely deleted or anonymised.

8. Security of Your Information

Protecting the security of your personal data is a top priority at 77rr. We implement a comprehensive set of technical and organisational measures designed to guard against unauthorised access, loss, misuse, or alteration of your information. Our security infrastructure includes:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the 77rr platform, ensuring that personal and financial information is protected in transit.
• Secure password hashing and access control protocols to protect your login credentials and restrict internal access to your personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals to identify and remediate potential weaknesses before they can be exploited.

9. Your Rights

As a user of the 77rr platform, you have specific rights concerning your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access: Request a copy of the personal data we hold about you and obtain information on how it is being processed.
• Right to rectification: Request correction of inaccurate or incomplete personal data held in your 77rr account.
• Right to erasure: Request deletion of your personal data, subject to our legal retention obligations. Note that we may be required to retain certain records for compliance purposes even after account closure.
• Right to restriction: Request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to object: Object to the processing of your personal data where we rely on legitimate interests as the legal basis, including objecting to direct marketing communications.

We will respond to all legitimate requests within a reasonable timeframe. If you believe your privacy rights have been violated, you havethe right to lodge a complaint with the relevant data protection authority.

10. Third-Party Services and Links

The 77rr platform integrates with third-party service providers to deliver payment processing, game content, identity verification, and customer support functionality. These providers include payment gateways such as bKash, Nagad, and Rocket, as well as game technology suppliers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Each third-party provider operates under its own privacy policy and data processing terms.

77rr is not responsible for the privacy practices or content of third-party providers. We encourage you to review the privacy policies of any third-party services you interact with through or in connection with the 77rr platform. We conduct due diligence on our partners to ensure they meet appropriate data security standards, but their independent practices remain outside our direct control.

11. Minors and Age Restriction

77rr strictly prohibits access by individuals under the age of 21. Our platform is intended exclusively for adult players aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. If you are under 21, you must not register an account, access any game, place any wager, or make any financial transaction on the 77rr platform.

If 77rr becomes aware that personal data has been collected from a user under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect that a minor has registered on 77rr should contact us immediately at [email protected] so we can investigate and act promptly.

12. Changes to This Privacy Policy

77rr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice to registered users via email or an on-platform notification.

Your continued use of the 77rr platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77rr handles your personal data, our dedicated support team is available 24/7 to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]